After submitting an Enquiry Form and initial free telephone consultation with a therapists, clients can book their appointment via our website.The appointment can only be booked if the fees are payed in full. The transactions are processed via Stripe, and the client will receive immediately booking confirmation and invoice.One day before the appointment, the client will receive reminder for the day and time of the appointment.

When clients are offered service with us they can choose to book sessions week for week, or in bloc of number of sessions if they prefer to secure time slot on the same day and time each week.

Appointments for individuals last for 50 minutes. Couple therapy sessions last for 1½ hours. Appointments will begin and end on time, so it is important to be punctual.

If the client is late for the appointment lass then 15 minutes, the appointment still can take place and will end at the original end time.

If the client is late for the appointment more then 15 minutes, the appointment will not take place and the fees will not be refunded.

In exceptional circumstances If the client has booked a session but cannot attend due to emergency situation, the client must contact and inform the therapist as soon as possible so the therapist may reschedule the session for another day of the same week. Appointments can not be rescheduled for another week.

It is important to attend all your appointments. If you are unable to attend please email us in advance: referrals@psychotherapycliniclondon.co.uk

If you miss appointments and do not advise us you may not be offered further appointments

Your psychotherapist will inform you for intended holiday breaks in advance.